Returns and Exchanges

At La Marquise, we strive to provide you with exquisite and flawless products. Please read our Returns and Exchanges Policy carefully before making a purchase.

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Defective or Broken Items:

 

In the rare event that you receive a defective or broken item, please follow these steps:

 

Notification: Contact us at info@lamarquise.co.za within 3 days of receiving your order. Provide your order number, a clear description of the issue, and photographic evidence if possible.

 

Evaluation: Our customer service team will review your case and determine if the item is indeed defective or broken. Additional information or images may be requested to assist in the evaluation.

 

Resolution: If the item is confirmed to be defective or broken, we will offer you the option of a replacement (if available) or a refund within 5 working days. Return shipping costs for defective or broken items will be the responsibility of the buyer.

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Conditions for Returns and Exchanges:

 

Returns and exchanges will only be accepted for defective or broken items.

• Contact us within 3 days of receiving your order to report any issues.

• Products must be unused and returned in their original packaging with all tags and accessories.

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Return Shipping Costs:

 

Return shipping costs for non-defective items are the responsibility of the buyer.

 

Important Note: It is essential to carefully inspect your order upon receipt. If you believe your item is defective or broken, please contact us immediately.

 

For any further assistance or inquiries, please reach out to our customer service team at info@lamarquise.co.za.

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Thank you for choosing La Marquise. Your satisfaction is our top priority.